TWI Core Values

Establishing, training, and developing the roles and capabilities of middle and front-line leaders is always essential

Why is this important?

They are the ones who operate and directly influence operational results (both good and not good) on every shift, day and night.

They are a critical link in the value chain of operations.

TWI and Front-line Leaders’ Capability – The Foundation of Continuous Improvement

Standardizing skills, ensuring employees perform work correctly, safely, and with care
Improving productivity and quality
Reducing training time
Working more safely
Improving morale and teamwork
Solving problems effectively (including “people-related” problems)

TWI consists of 3 programs that develop essential management skills:

Job Instruction (JI)

Job Instruction skills, aimed at quickly training employees to be proficient, ensuring work is performed correctly, safely, and with care

Job Methods (JM)

Job Methods skills, aimed at questioning the current process, generating ideas, and experimenting with improvements.

Job Relations (JR)

Job Relations skills (also called leadership skills), aimed at building a foundation of cooperation, respect, and effective communication

In addition, TWI includes 2 more programs:

Program Development (PD)

For members responsible for planning and developing workforce capability. Program Development focuses on identifying training needs and developing human resources toward key objectives (Productivity, Quality, Cost).

Problem Solving (PS)

Skills for effective problem solving.